Okto Mobile Ideas

Objective: To add quality to the service of sales over the Internet, sending information on the status of purchases to the customers' cell phones.

Solution: When buying airline tickets over the travel site Submarino Viagens, customers will receive, via their cell phones, information on the purchase process, including everything from payment confirmation to airline e-tickets.

Objective: To authorize payments with Visa or Visa Vale debit cards.

Solution: When making purchases over the Internet or by telephone, customers inform their Visa debit card number. The establishment processes the purchase at its terminal, which automatically triggers an SMS text message to the customer, requesting the customer's Visa PIN for confirmation of the purchase.

Objective: To reduce the number of live customer service calls to customers with past-due accounts.

Solution: Part of interaction with the customer is done via SMS, i.e., customers receive a notice, requesting them to contact the company or reminding them about the past-due bill.

Objective: Better organization of patient scheduling and reduction in the number of no-shows for doctor appointments.

Solution: When customers contract the HMO Unimed, they can receive confirmations of doctor appointments via SMS, as well as authorization, scheduling and delivery of laboratory results. Member physicians and brokers are also contacted over the cell phone.

Objective: To expand the offer of services to customers.

Solution: When buying products over the Submarino site, customers can track the delivery progress with their cell phones. In case of delays in delivery, customers are notified in advance.

Objective: To build loyalty among students and increase efficiency in communication.

Solution: Students are informed via their cell phones regarding the opening and closing of class registration periods, as well as receive reminders for payment of enrollment fees for college entrance exams, graduation meeting dates and times, congratulatory messages upon finishing the course, among other communications.

Objective: To communicate faster with analysts who monitor legacy system networks.

Solution: Tivit sends alerts to its technical personnel, in the event of crashes of servers or critical applications. Using the cell phone, the company streamlines its processes and reduces costs.